Notice of privacy practices

This notice

This notice applies from November 12, 2026. The version is 2026-11-12.

It describes how health information may be used at Fast Doctor and how to ask for access or a correction.

Certuma operates Fast Doctor as a technology and membership platform. Licensed clinicians affiliated with an independent clinical group provide care and keep the clinical record of the consultation. This notice is Fast Doctor's. It does not replace a notice from the clinical group.

We are in the process of implementing a HIPAA compliance program.

Privacy contact: privacidad@fast.doctor.

Uses for care and operations

Health information is used for the consultation, so a licensed clinician can decide, and to send a prescription to a licensed pharmacy when the clinician writes one.

It is also used to operate the membership: identify the account, charge through Stripe, coordinate the case, and keep the service secure.

We do not use identifiable health information for advertising and we do not sell it. We do not use it to train public artificial-intelligence models.

Who receives it

The clinician caring for you, the pharmacy filling the prescription, and providers who need the information to host the system, take payment, send email or administrative messages, or provide the assistant's voice.

Clinical conversations do not go over WhatsApp or SMS.

We may disclose information when the law requires it, or to protect a person in an emergency.

Your rights

You may ask to see the information Fast Doctor holds, ask for a correction, and ask for deletion when the law allows. Email privacidad@fast.doctor. We respond within 15 business days. If the law that applies sets a different time, we follow that time.

For the clinical record of the consultation, we direct your request to the clinician's group, which holds it.

You may complain to us at privacidad@fast.doctor without that changing your care. If a federal privacy law applies to the person who holds the record, you may complain to the Office for Civil Rights at https://www.hhs.gov/ocr/privacy/hipaa/complaints/.

If there is a security breach the law requires us to notify, we notify you.

Account: hola@fast.doctor.