Telehealth Consent

What you are accepting

This consent applies from November 11, 2026. The version is 2026-11-11.

By checking it, you agree to receive telehealth services through Fast Doctor, to the extent a licensed clinician agrees to see you. If you consent for a minor, you are the parent or legal guardian, and you accept for that minor.

The Care + Meds membership costs $69 per month for the family described in these terms, or $49 per month for one person. Prices are in United States dollars and are charged monthly in advance. The virtual consultation is included in that fee. There is no separate fee for a consultation the membership includes. The clinician may still decline treatment. Declining treatment does not create an extra charge.

Also read the Terms (https://www.fast.doctor/en/terms) and the Privacy Policy (https://www.fast.doctor/en/privacy).

What telehealth is, and its limits

Telehealth here is a consultation by chat or by voice call in the Fast Doctor app, while you are in one place and the clinician is in another. It is not an in-person visit. There is no physical exam.

Clinical services are provided by licensed clinicians affiliated with an independent clinical group. Fast Doctor, operated by Certuma, is the platform. It does not practice medicine.

Technology can fail, lag, drop, or transmit poorly. Quality depends on what you tell us, on photos you upload if they are requested, and on the connection. A remote consultation can be less complete than an in-person visit.

You may refuse telehealth and seek in-person care. Fast Doctor does not offer in-person visits.

The clinician's standard of care is the same as if the visit were in person, as Texas Occupations Code chapter 111 requires when that law applies to the clinician.

This is not an emergency

Fast Doctor is not an emergency service and is not an emergency department. If you have an emergency, hang up and call 911, or go to the nearest emergency department. In a crisis, call or text 988.

Do not use this consultation, or WhatsApp, for chest pain, trouble breathing, bleeding that will not stop, a severe allergic reaction, thoughts of harming yourself, or any situation where waiting is dangerous.

A clinician is required, and treatment may be declined

A consultation with a licensed clinician is required before any treatment decision. The artificial-intelligence assistant is not that clinician. The assistant does not diagnose, does not prescribe, and does not tell you the outcome.

The clinician is independent. The clinician may accept your case, ask for more information, decide that telehealth is not enough, decline treatment, decline to prescribe, or tell you to seek in-person or emergency care.

You are not entitled to a medication because you are a member. A medication being covered by the membership does not mean it will be prescribed for you.

Prescriptions and pharmacies

If the clinician writes a prescription, it may be sent to a licensed partner pharmacy in the United States, or to another United States licensed pharmacy you choose.

Selected medications are included in the membership only when the clinician prescribes them and the prescription is filled through a partner pharmacy that applies the membership, up to 1 month per prescription. Otherwise, you pay the pharmacy.

There are no controlled substances. We do not guarantee a prescription.

Records and privacy

The information you give is used for the consultation, for the record, and to coordinate a prescription if there is one. The clinician's group keeps the clinical record. Fast Doctor keeps what it needs for the membership and the interview.

We are in the process of implementing a HIPAA compliance program.

Electronic transmission has a privacy risk. We use access controls. No electronic system is perfect. Do not discuss symptoms on WhatsApp or SMS.

Details are at https://www.fast.doctor/en/privacy and https://www.fast.doctor/en/hipaa. Requests: privacidad@fast.doctor.

Your right to withdraw

You may withdraw this consent at any time, before a new consultation, by emailing privacidad@fast.doctor or by canceling the membership. Withdrawal does not erase care already given or a record already created.

After withdrawal we do not start a new clinical consultation. Canceling the membership is a separate step, described in the Terms.

Minors

The account holder is 18 or older. A minor under 21 may be on the family membership if the minor lives in the same home in Texas. This consent, for that minor, is given by a parent or legal guardian.

The clinician decides whether the minor's consultation can be done at a distance and may decline it. If the clinician's network requires an in-person guardian step the platform cannot yet complete, the consultation is not presented as done.

Texas, and where you must be

Today, clinical services are for people who are physically in Texas during the consultation. The clinician must hold the license Texas requires to care for someone located in Texas.

If you move or will be outside Texas, do not start a clinical consultation. Tell us in the app. We do not serve other states under this consent.

If the clinician's network also asks you to type your legal name as a signature on a treatment consent, that signature is in addition to this consent. This document is the telehealth informed consent.

Complaints

NOTICE CONCERNING COMPLAINTS. Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, surgical assistants, medical radiologic technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists, and perfusionists may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 1801 Congress Avenue, Suite 9.200, P.O. Box 2018, Austin, Texas 78768-2018. Assistance in filing a complaint is available by calling 1-800-201-9353. For more information, visit www.tmb.state.tx.us.

A complaint about a nurse practitioner may be filed with the Texas Board of Nursing at www.bon.texas.gov.