Fast Doctor Terms

Who we are and when these terms apply

These terms apply from November 12, 2026. The version is 2026-11-12.

Fast Doctor is a Certuma service. Certuma operates the technology platform and the membership: intake, the in-app interview, billing, and coordination. Certuma is the merchant that charges you for the membership.

Clinical services are provided by licensed clinicians affiliated with an independent clinical group. Those clinicians are independent. They are not employees of Certuma or of Fast Doctor. Prescriptions, when a clinician writes one, are sent to licensed partner pharmacies in the United States, or to another United States licensed pharmacy you choose.

Fast Doctor is not a medical practice and does not practice medicine. It does not control the clinician's judgment. Fast Doctor is not a pharmacy and does not dispense medication.

Privacy: privacidad@fast.doctor. Other account notices: hola@fast.doctor. Website: https://www.fast.doctor. We do not publish a walk-in office address, because care is remote.

Joining the waitlist does not create a membership, does not create a relationship with a clinician, and does not require you to pay.

This is not insurance

Fast Doctor is a membership. It is not health insurance. It does not replace insurance. It does not include hospital care, an emergency department, specialists, imaging, or durable medical equipment. If you have insurance, you can keep using it for the hospital and for emergencies.

We do not bill health insurance, Medicare, or Medicaid. You pay the membership fee. We do not say that the fee can be reimbursed, or that it can be paid from an HSA or an FSA.

App and website content is general information. It is not medical advice. Only a clinician, in a consultation, gives medical advice.

The assistant and the consultation with a clinician

The assistant uses artificial intelligence. It interviews you and may give general information, home care, and signs for seeking care again. It does not diagnose, it does not name a condition as yours, it does not recommend or dose a medication, and it does not tell you the outcome of the consultation.

A consultation with a licensed clinician is required before any treatment decision. That clinician is independent. The clinician may accept the case, ask for more information, tell you telehealth is not appropriate, decline treatment, decline to prescribe, or direct you to in-person or emergency care.

The membership does not entitle you to a medication or to an outcome. Prescribing, or not prescribing, is solely the clinician's judgment.

The assistant answers right away. A clinician replies shortly, with the same standard at any hour. We do not promise a response time in minutes or hours.

The consultation is by chat or by call in the Fast Doctor app. It is not on WhatsApp or SMS. WhatsApp and SMS are only for signup help, secure links, and account notices.

The membership includes the virtual consultations these terms describe. There is no published maximum number of consultations per month. Each consultation still depends on a clinician accepting it.

Who may open the account

The person who opens the account must be 18 or older and able to enter a contract. You give us your legal name, date of birth, and a Texas address.

Clinical services are provided only while the person is physically in Texas at the time of the consultation. If you are outside Texas, do not start a clinical consultation. We do not provide a clinical consultation for someone located outside Texas.

Family membership: up to 2 adults and up to 3 children under 21 living in the same home in Texas. One price for that household.

Individual membership: 1 person age 18 or older, in Texas.

These terms are between Certuma and the person who pays for their own membership. We do not offer memberships paid by an employer or another third party under these terms.

We may ask for a photo of your identification when the clinician's network needs it for the consultation.

What the fee includes

The Care + Meds membership costs $69 per month for the family described in these terms, or $49 per month for one person. Prices are in United States dollars and are charged monthly in advance. The virtual consultation is included in that fee. There is no separate fee for a consultation the membership includes. The clinician may still decline treatment. Declining treatment does not create an extra charge.

Care + Meds includes consultations by chat or call in the app, and selected medications, up to 1 month per prescription, when a clinician affiliated with an independent clinical group prescribes them and the prescription is filled through a partner pharmacy that applies the membership. Refills of daily medicines covered by the membership are included, with the same limit of 1 month per prescription.

Only selected medications from our pharmacy are included. Availability may change. Check coverage for your medication before joining. Inclusion is not a promise that a medication will be prescribed for you.

If we remove a medication that a clinician is currently prescribing for you through this membership, we will tell you at least 30 days before, unless a safety or supply problem requires shorter notice.

Laboratory tests are not included in Care + Meds. If a clinician orders them, you pay the laboratory.

No membership includes controlled substances.

What is not included, and emergencies

Not included: emergencies, hospital care, specialists, imaging, durable medical equipment, brand-name or off-list medications, or laboratory tests.

Fast Doctor is not an emergency service. If you have an emergency, call 911. In a crisis, call or text 988. Do not use the app chat, the app call, or WhatsApp for an emergency.

Care is remote. There is no in-person exam. Some conditions cannot be treated this way. Technology can fail, lag, or drop. Quality depends on what you tell us and on the connection.

Medications and pharmacies

If the medication is covered by the membership, a clinician affiliated with an independent clinical group prescribes it, and the prescription is filled through a partner pharmacy that applies the membership, that medication is included in the fee. You do not pay a separate charge for that medication in that case.

If the medication is not on the list, you pay the pharmacy. You may fill any prescription at a United States licensed pharmacy you choose. If you use a pharmacy other than a partner pharmacy that applies the membership, you pay that pharmacy and the medication is not included.

We do not guarantee that a clinician will prescribe, or that a pharmacy will have the medication the same day.

Payments

The membership is monthly. It renews automatically each month until you cancel. There is no annual membership and no year-ahead prepay.

Stripe, Inc. processes payment. Fast Doctor does not store your full card number. We may receive a customer identifier, payment status, and the limited details needed for a receipt from Stripe.

If Texas law requires a tax on any part of the fee, that tax is shown before you pay. We do not add a tax the law does not require.

If we raise the price, we will tell you at least 30 days before, by email or in the app. You may cancel before the new price applies. If you do not cancel, the new price applies on the next charge.

If a payment fails, we may pause new consultations until the payment is updated. We do not block access to records we hold because a payment failed.

Cancellation and refunds

You may cancel at any time, in the product, as easily as you signed up. There is no fixed term. Cancellation takes effect at the end of the period already paid. You keep access until then. There is no refund of a month already started when you cancel.

If Certuma ends the membership for a reason other than your breach or a failed payment, we refund the unused days of that prepaid month.

Declining treatment, or not prescribing, is not by itself a refund of the current month.

Privacy, telehealth, and messages

We are in the process of implementing a HIPAA compliance program.

Your health information is not used for ads. Details are in the Privacy Policy (https://www.fast.doctor/en/privacy) and the notice of privacy practices (https://www.fast.doctor/en/hipaa).

Before you start a consultation you must accept the Telehealth Consent (https://www.fast.doctor/en/telehealth-consent), along with these terms and the Privacy Policy. We keep the version, language, date, and time, and the IP address and browser when the request already carries them.

WhatsApp and SMS messages are optional. They are not a condition of creating an account or buying the membership. The text is at https://www.fast.doctor/en/messaging-consent.

Minors

The contracting person must be 18 or older. A child under 21 may be on the family membership if the child lives in the same home in Texas. A consultation for a minor requires the consent of a parent or legal guardian.

The clinician decides whether that minor's consultation can be done at a distance. The clinician may decline it and tell you to seek in-person care. Listing a minor on the membership does not, by itself, create a relationship between that minor and a clinician.

Complaints about a clinician

NOTICE CONCERNING COMPLAINTS. Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, surgical assistants, medical radiologic technologists, non-certified radiologic technicians, respiratory care practitioners, medical physicists, and perfusionists may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 1801 Congress Avenue, Suite 9.200, P.O. Box 2018, Austin, Texas 78768-2018. Assistance in filing a complaint is available by calling 1-800-201-9353. For more information, visit www.tmb.state.tx.us.

A complaint about a nurse practitioner may be filed with the Texas Board of Nursing at www.bon.texas.gov. Fast Doctor shows this notice on the website. It does not alter the Texas Medical Board notice.

Liability

Certuma and Fast Doctor are not responsible for the professional acts of third parties, including clinicians and pharmacies.

For other claims against Certuma that the law allows a contract to limit, Certuma's liability is limited to the membership fees you paid in the month before the claim. This limit does not reduce a liability that Texas law does not allow a contract to limit.

Governing law and arbitration

These terms are governed by the law of the State of Texas, without the rules that would choose another state's law.

Except as the next paragraph says, you and Certuma agree to resolve any dispute about these terms by individual arbitration in Texas, under the Federal Arbitration Act. Arbitration is confidential. There is no jury. You and Certuma waive a class action, a representative action, and a class arbitration, to the extent the law allows. Either party may go to small-claims court if the case fits there.

This arbitration agreement does not apply to a claim that Texas law does not allow to be arbitrated by a pre-dispute agreement, including a health care liability claim to the extent Texas Civil Practice and Remedies Code section 74.451, or another law, forbids it.

You may opt out of this arbitration agreement within 30 days after you first accept these terms. Email privacidad@fast.doctor with the subject "Arbitration opt-out", your name, and the account email. Opting out does not change the rest of these terms.

Changes and contact

If we change these terms in a material way, we will tell you at least 15 days before, by email or in the app. A price increase uses the 30-day notice in the payments section. If you do not agree, cancel before the change applies. Continuing to use the membership after that date is acceptance of the change.

Privacy contact: privacidad@fast.doctor. Account contact: hola@fast.doctor. Website and app: https://www.fast.doctor.