Privacy Policy

Who we are

This policy applies from November 11, 2026. The version is 2026-11-11.

It describes how Certuma, which operates Fast Doctor, handles personal information of members, people on the waitlist, and site visitors. Fast Doctor is a consumer membership. It is not insurance.

Clinical services are provided by licensed clinicians affiliated with an independent clinical group. That group keeps the clinical record of the consultation. Fast Doctor receives and transmits the information needed to operate the membership, run the interview, and coordinate the case.

We are in the process of implementing a HIPAA compliance program.

This notice describes how Fast Doctor handles information. It does not replace a notice the clinical group gives you.

Privacy requests: privacidad@fast.doctor.

Information we collect

Account: name, email, phone, date of birth, sex, language, Texas address, and the household details you give us.

Health information: what you tell us in a consultation, history you type, documents you upload, and the information a clinician needs in order to care for you.

Payment: Stripe, Inc. processes the membership card. Fast Doctor does not store the full card number. We may receive a customer identifier, payment status, and the limited receipt details from Stripe.

Messages: the administrative content you send us on WhatsApp or SMS, and a record that you accepted or declined those messages. Clinical consultations do not happen on WhatsApp.

Legal acceptance: the document version, language, date, and time, and the IP address and browser identifier when the request already carries them.

Waitlist: name, email, WhatsApp, city or ZIP code, and the optional answers on the form.

Cookies and measurement: cookies to remember language, the session, and to measure site use. We do not share your health answers with advertising networks.

Identification: a photo of an identity document, only when the clinician's network asks for it for the consultation.

How we use it

We use information to create your account, charge the membership, coordinate the consultation, show the case to the clinician, send a prescription to the appropriate pharmacy, provide support, and keep the service secure.

We do not use your identifiable health information for advertising. We do not sell it. We do not use it to train public artificial-intelligence models.

The interview assistant uses consultation information to ask questions and to prepare a note that only the clinician sees. That note is a suggestion. The clinician decides.

Who we share it with

With licensed clinicians affiliated with an independent clinical group, when needed for your care. With licensed pharmacies in the United States, including partner pharmacies, when needed to fill a prescription.

With providers that host the systems, process payment (Stripe), send email, send administrative WhatsApp or SMS messages (Twilio), or provide the assistant's voice (ElevenLabs, for hearing and speaking only). Only as needed for that work.

We may share information if the law requires it, or to protect a person in an emergency.

We do not describe on this page how clinicians or pharmacies are paid.

Messages, cookies, and retention

WhatsApp and SMS are used only for administrative notices, signup help, and secure links. Never for clinical content. Message consent is separate and is not a condition of purchase. You can reply STOP to opt out.

You can decline measurement cookies in the site notice. Cookies needed for the session and for language stay on.

We keep health information for at least seven years after the last consultation, and for a minor at least until the minor turns 21, or longer if the law requires. We keep membership and payment records for as long as tax and accounting rules require. Waitlist information is kept until you ask us to delete it or until we no longer need it to tell you about the opening.

Your rights

You may ask for access, a correction, or deletion of the information Fast Doctor holds, and you may ask us not to use it for certain purposes, as the law allows. Email privacidad@fast.doctor. We respond within 15 business days. If the law that applies sets a different time, we follow that time.

The clinical record of the consultation is held by the clinician's group. If you ask for that record, we direct the request to that group, or you may ask the clinician.

You may complain to us at privacidad@fast.doctor without that changing your care. If a federal privacy law applies to the person who holds your record, you may also complain to the U.S. Department of Health and Human Services, Office for Civil Rights, at https://www.hhs.gov/ocr/privacy/hipaa/complaints/.

Texas has rules on medical-record privacy, consumer data privacy, and notice if there is a security breach. If one of those rules requires a notice or a right, we follow it. If there is a breach the law requires us to notify, we notify you.

Children and changes

The account holder must be 18 or older. We do not ask a minor to open an account. We may receive health information about a minor because an adult provides it for care, with a parent or legal guardian's consent.

If we change this policy in a material way, we will tell you before the change applies. Contact: privacidad@fast.doctor. Account: hola@fast.doctor.